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Guest Information

Welcome to All Our Patient Visitors

Hospital Visitation Policy

As per the revised New York State Department of Health Advisory issued on June 17, 2020, the following provisions have been made to accommodate hospital visitation during the COVID-19 pandemic. 

 

Please see below.

Please respect the following guidelines

  • All visitations will be by appointment only. Visitors to Inpatient units must call the Med/Surg department at (845) 647-6400, ext. 240. Visitors for ED patients must call the Emergency Department at (845) 647-6400, ext. 264.
  • All visitors must be 18 years of age or older.
  • All visitors must enter the facility through the Emergency Department entrance, where they will be screened for symptoms and will have their temperature checked. Visitation will be denied if:
    • visitor reports significant COVID-19 exposure or exhibits symptoms
    • visitor has a temperature equal to or greater than 100.0 degrees Fahrenheit
  • All visitors will be provided with and must wear appropriate personal protective equipment as recommended by the Department of Health and the Centers for Disease Control and Prevention.
  • ERH will provide visitors with written information and discuss the potential risks and benefits of visitation.
  • All visitors will be advised how to perform hand hygiene and don and doff PPE.
  • If the visitor needs to use the restroom, they must ask staff for assistance by using the call bell in patient’s room.
  • All visitors will be directed to adhere to these procedures. Visitors who do not follow the directions will be asked to leave the facility.
  • Name and contact information for all visitors, the date(s) of their visits, and the name of the patient(s) visited will be maintained by each department that the person is visiting.
  • ERH will post details about the current visitation policy on the hospital website.

INPATIENT/SWING UNITS

  • Visitors will be permitted visitation only between the hours of 4 pm to 7 pm daily.
  • Visitors are limited to one person at a time with a limit of one 1-hour session per day.
  • Once at the hospital, visitor will remain in the patient’s room throughout the visit except when directed by hospital staff to leave during aerosol-generating procedures or any other procedures as determined by the hospital staff. In that case, the visitor will be escorted out of the facility.

EMERGENCY DEPARTMENT

  • No visitors will be allowed in waiting or lobby areas.
  • One visitor at a time during duration of the ED stay.
  • Visitors must remain in the patient’s room throughout the visit except when directed by hospital staff to leave the treatment area – In that case, the visitor will be escorted out of the facility.

SURGICAL SERVICES DEPARTMENT

The visitor policy for Surgical Services will remain unchanged, except that visitors or persons accompanying the patient must wait in their vehicle.

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