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Visitation

Ellenville Regional Hospital wants patients to have the support of their family and friends while they are in the hospital recovering from an illness. We welcome visitation and keeping the safety of our patients and staff in mind, the current visitation policy has been amended.

Effective March 14, 2022, all visitors must be either vaccinated and show proof of vaccination at arrival with appropriate identification or show results of a negative COVID 19 test completed within 72 hours of the scheduled visit. Exceptions will be granted on a case-by-case basis for End-of-Life, Pediatric, and Special Needs Patients requiring a support person. All forms of vaccination proof including the New York State Excelsior Pass will be acceptable. The visiting hours are as follows:

Emergency Department – One family member or a visitor allowed. Minors may have a parent or guardian at the bedside.

Inpatient and Sub-Acute Units – Visitation hours: 11:00am to 1:30pm and 6:00pm – 8:00pm. One scheduled visitor per patient is allowed at a time.

Ambulatory Surgery – Visitor/support person can accompany the patient through registration; a visitor to wait in the lobby area per social distancing requirements and as room capacity allows. Masks worn at all times.

Setting Up Visitation – Family or visitors must call 647-6400 ext. 240 to schedule a visitation appointment. Staff will ask screening questions to ensure the safety of all and remind visitors that they must be vaccinated, bring proof of vaccination, or provide proof of a negative COVID-19 test completed within 72 hours of the scheduled visit at arrival.

Once at the Hospital – Visitors are screened by Registration Staff as per COVID 19 protocols. Visitors are asked for proof of vaccination or proof of a negative COVID-19 test completed within 72 hours of the scheduled visit. Visitors escorted by a staff member to the patient’s room.

Visitors are requested to remain in the patient’s room throughout the visit except as directed by hospital staff to leave. Masks are mandatory.

We thank you for your understanding and cooperation. Throughout this long pandemic, our staff continues to take care of patients and provide expert and compassionate care. We respectfully request that you recognize these dedicated professions and treat them with dignity and respect.

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For everyone’s safety and as per CDC guidelines, it is MANDATORY TO KEEP YOUR MASK ON AT ALL TIMES at Ellenville Regional Hospital EVEN IF FULLY VACCINATED.

Outpatient COVID-19 Testing is available at ERH by Appointment Only. Anyone seeking a COVID-19 test must have a script from their primary care provider. Those who do not have a primary care provider should contact the Ulster County COVID-19 hotline at 845-443-8888.

Testing at ERH is performed by appointment ONLY.

CALL (845) 647 – 6400 ext. 269

Fax 845-647-4039 or Email: erhlab@erhny.org

Pre-Operative Testing: Every Friday, 7 am-12 pm

Symptomatic Testing: Monday-Friday, 11am-12pm

Asymptomatic Testing (For travel, work, etc): Monday-Friday 7 am-12 pm

Please call (845) 647 – 6400 ext. 269 to schedule your appointment.

IMPORTANT INFORMATION

Anyone seeking a COVID-19 test must have a script from their primary care provider.

Those who do not have a primary care provider should contact the Ulster County COVID-19 hotline at 845-443-8888

Testing at ERH performed by appointment ONLY.

CALL (845) 647 – 6400 ext. 269

COVID RESOURCES

Ulster County Department of Health
https://ulstercountyny.gov/coronavirus
New York State Department of Health
https://www.health.ny.gov/diseases/communicable/coronavirus/
Center for Disease Control
https://www.cdc.gov/coronavirus/2019-ncov/index.html
World Health Organization
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
Coronavirus Prevention Update
https://erhny.org/Ellenville Regional Rural Health Network Coronavirus Prevention Update (w Signs & Symptoms).pdf

Ellenville Regional Hospital (ERH) takes the health and safety of our patients, staff and community very seriously. There are confirmed cases of Coronavirus (COVID-19) in New York so we want to assure you that measures are in place for protection. ERH’s Providers, Infection Control and Clinical Operations have been actively coordinating protocols with Ulster County and New York State Department of Health.

CDC guidance states that the virus is spread from person-to-person exposure between people who are in close contact with one another, within about 6 feet, and through respiratory droplets from an infected person coughing or sneezing. Symptoms include fever, cough, and difficulty breathing.

The overall risk of serious illness from COVID-19 is low. Most patients with infection will experience mild upper respiratory symptoms including fever and cough. Those at greatest risk are the elderly and those with existing chronic medical conditions such as COPD, diabetes, and cardiovascular disease. Children who have been infected seem to experience mild upper respiratory illness or no illness at all.

ERH can administer COVID-19 testing if directed by the DOH. The tests are sent out to Wadsworth Laboratory in Albany. All clinical staff are trained to follow isolation procedures to protect themselves and the patients.

If you think you've been exposed to Coronavirus, please CALL OUR EMERGENCY DEPARTMENT FIRST @ (845) 647 – 6400 ext. 264 before coming to the hospital.

You can also call NYS CORONAVIRUS INFORMATION HOTLINE @ 1-888-364-3065 for more information.

SIGNS & SYMPTOMS

No Symptoms - If you have recently traveled to an affected area or have been exposed to infected individuals, but are not sick, DOH has asked that you to stay home on self-isolation which will likely last 14 days. Please notify your provider and the DOH and follow instructions.
Mild Symptoms - If you have flu-like symptoms and do not have shortness of breath, please stay home to protect yourself and your community. Contact your doctor to discuss your symptoms and decide the best course of action.
Severe Symptoms- If you are feeling severely ill, and are having trouble breathing, please get yourself to our ED (make sure to call us at (845) 647 – 6400 ext. 264 to alert us). If unable to do so, please call 911. Alert the 911 dispatcher of any risks you may have for the Coronavirus including travel in the last 14 days, or close contact with someone who has tested positive to have the virus.

Protect yourself. Avoid touching your face, eyes, nose or mouth with unwashed hands, stay home when you’re sick, cover your cough or sneeze with a tissue and discard, clean frequently touched objects, and wash your hands often with soap and water for at least 20 seconds. Good hygiene is critical.

We will keep you updated on any new developments on COVID-19 as new information becomes available.

RESOURCES

Ulster County Department of Health
https://ulstercountyny.gov/coronavirus
New York State Department of Health
https://www.health.ny.gov/diseases/communicable/coronavirus/
Center for Disease Control
https://www.cdc.gov/coronavirus/2019-ncov/index.html
World Health Organization
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

NYS CORONAVIRUS INFORMATION HOTLINE: 1-888-364-3065

Patients

Working to Provide Every Patient with a Positive Experience

Ellenville Regional Hospital has an exceptionally high approval rating from our patients – they are happy with the care they received here. We are dedicated to making your satisfaction level always 100% and that’s why we try harder to support you in every way.

Auxiliary-Events

New Hospital Management System (HMS) Revolutionizes registration

In the past, when you registered, even if you had been here before, we needed to ask you a lot of questions, and get your history, including prior illnesses, not always convenient in an emergency.

Registration

ERH now has a state-of-the-art electronic health record system designed to save time in most instances.

For many outpatient services such as Diagnostic Imaging and Ambulatory Surgery, we pre-register patients ahead of time so your time spent in Registration on the day of your procedure is minimal.

In the Emergency Department and Acute Inpatient areas, we may ask you questions you have answered before, even if you are in the system, as a safety precaution.

Documents to Bring With You

The kinds of details you will need to supply are:

Phone number
Address
Emergency contact
Employer
Primary care provider
Insurance information
Proper identification
Prescription for any tests you are having

If you need financial assistance

When you are registering is a great time to ask about financial assistance. We have the means to help you and, if you wish, you can download and complete the necessary forms and bring them with you. Click here for more information.

Discharge

Most of the time, the system automatically discharges you, but occasionally, you will be asked to sign discharge forms.

Medical Records

Please call us at 845-647-6400 ext. 232. Please be aware that HIPAA privacy regulations require us to follow very specific rules in order to give copies of your medical records to you.

Releasing your own records or for minor children

We can release them as long as you bring photo ID and sign a release form. Click here for a PDF copy of this form.

Releasing another person’s records

We cannot release records to a spouse, adult children, or parents without the patient’s written permission or by producing a medical proxy or power of attorney form.

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