How to contact us

The Patient Finance office is open Monday – Friday, from 8am to 4pm. If you have any questions related to your bill, please call us at (845) 210-4930.

Not all costs are covered by insurance. Depending on your insurance benefits, you may have out-of- pocket expenses such as co-pays and deductibles that Ellenville Regional Hospital will bill you for if you did not pay at the time of service. We provide a multitude of ways, listed below to pay for these expenses. For a look at our Billing & Collections policy related to any out of pocket balances, please click here (English / Spanish)

Please note that you may also receive a bill for professional services, such as those provided by the Emergency Room, Anesthesiologist, Radiologist, Cardiologist, or a Specialty Services provider. These bills would be separate from the hospital bill.

Receive Immediate Notice of Your Balance by Email

When you provide a valid email address and phone number, you are automatically enrolled in this convenient feature. This will allow you pay your bill from the comfort of your own home. As soon as we receive the explanation of benefits from your insurance company, the email notice of your bill will be sent securely to you.

Pay Online through QuickPay

Hospital statements that you receive in the mail now come with a QuickPay code printed on them that allows you to make a partial or full payment online, whenever you want, through your computer or mobile device. This code can be entered at https://www.quickpayportal.com. If your statement does not have a code or you had previously discarded your bill, please reach out to us at (845) 210-4930 and we can provide you a new QuickPay code.

Set-up a Payment Plan

Whether you are uninsured or have a high out-of-pocket expense, Ellenville Regional Hospital will work with you. Call our Patient Finance office at (845) 210-4930 to set up a flexible 0% interest monthly plan up to a 12 month period to make paying for your care manageable for you and your budget.

Flexible Financing with CareCredit

The CareCredit health, wellness, and personal care credit card gives you a convenient, flexible way to pay for care for the whole family—including pets! With everyday promotional financing for purchases of $200 or more, you can pay over time with convenient monthly payments.*

See if you prequalify with no impact to your credit score: https://www.carecredit.com/go/335XSN/

*Subject to credit approval. Minimum monthly payments required. See carecredit.com for details. 

Additional Options:

• Our Patient Finance Representatives are available from 8am-4pm to take credit card payments over the phone.
• You may mail your payment in by check.
• You may also pay at the Registration window on the main floor 24/7.

We are here to Help

Our staff sees themselves as advocates for our patients. We can act as a liaison between you and your provider, and the Hospital and your insurance company. We want to ease the financial burden for our patients. We are always courteous and believe that it is our job to be kind, understanding and put ourselves in your shoes.

If you have Financial Hardship

If you cannot afford to pay all or part of your hospital bill, Ellenville Regional Hospital has a Financial Assistance Program that may provide a partial or full reduction of your bills. We would much rather assist you in applying for the help you need, than to turn your bill over to a collection agency. Please do not hesitate to ask for help. If you do not have any insurance, are unable to pay for services and would like to see if you qualify, please visit our Financial Assistance Program page for more information, or contact our Financial Assistance Counselor at (845) 647-6400 ext. 322.

Bilingual Staff

We have staff members fluent in English/Spanish, or we can help you access the Language Line Interpretation service.

Ellenville Regional Hospital is a participating provider in many health plans and networks. You can find our most current list of the plans in which we participate with on our Participating Health Plans page. Some health plans use smaller networks for certain products they offer, so it is important to check whether we participate in all of a health plan’s products.

It is also important for you to know that the physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital may be independent voluntary physicians or they may be employed by the hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. You should check with the physician arranging your hospital services to determine which plans that physician participates in. Ellenville Regional Hospital contracts with a number of physician groups, such as anesthesiologists, radiologists, pathologists, emergency room providers to provide services at the hospital. Contact information for the physician groups the hospital has contracted with is available on our Contract Providers page. You should contact these groups directly to find out which health plans they participate in.

You should also check with the physician arranging for your hospital services to determine whether the services of any other physicians will be required for your care. Your physician can provide you with the name, practice name, mailing address, and telephone number of any physicians whose services may be needed. Your physician will also be able to tell you whether the services of any physicians employed or contracted by Ellenville Regional Hospital are likely to be needed, such as anesthesiologists, radiologists, and pathologists. Contact information for these physicians is available here. You should contact these groups directly to find out which health plans they participate in.

Hospitals are required by law to make available information about their standard charges for the items and services they provide. This information is available here or by contacting the Patient Finance department at (845) 210-4930.

If you do not have health insurance, you may be eligible for assistance in paying your hospital bills. You may contact our Financial Assistance Counselor at (845) 647-6400 ext. 322. For more information on financial assistance, you can also visit our Financial Assistance Program page.

This information is required by The Centers for Medicare & Medicaid Services’ Price Transparency Final Rule and is not a guarantee of final billed charges, which may vary from these estimates for many reasons including the individual patient’s unique medical condition, complications, unknown circumstances, other diagnoses and recommended treatments. Moreover, these estimates may not include professional fees such as physician, radiologist, anesthesiologist, and pathological fees. The insurance benefit information (where applicable) is based on information provided by insurers which may not be current on the date of a scheduled procedure, and benefits and eligibility are subject to change and are not a guarantee of payment.

The average charges by DRG in this table is a representation of the average charges for inpatients grouped by DRG. Ellenville Regional Hospital is a Critical Access Hospital and is not reimbursed based on DRGs. This table provides an estimation of charges but does not correlate to reimbursement or patient responsibility. If you have questions regarding charges or patient responsibility we encourage you to contact us at (845) 210-4930.

Download our Participating Insurance List for the most current list of insurance plans that the hospital accepts.  Please note that participation in a plan is not a guarantee of coverage. If you ever have any questions regarding coverage, please refer to your insurance plan.

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.

You’re protected from balance billing for:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other types of services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.

You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have these protections:

• You’re only responsible for paying your share of the cost (like the copayments, coinsurance, and deductible that you would pay if the provider or facility was in-network). Your health plan will pay any additional costs to out-of-network providers and facilities directly.

• Generally, your health plan must:
  • Cover emergency services without requiring you to get approval for services in advance (also known as “prior authorization”).
  • Cover emergency services by out-of-network providers.
  • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
  • Count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket limit.

If you think you’ve been wrongly billed:

Please visit www.cms.gov/nosurprises or call 1 (800) 985-3059 for more information on the No Surprises Act and payment disputes.