ED WAIT TIME
Ellenville Regional Hospital wants patients to have the support of their family and friends while they are in the hospital recovering from an illness. We welcome visitation and keeping the safety of our patients and staff in mind, the current visitation policy has been amended.
Effective March 14, 2022, all visitors must be either vaccinated and show proof of vaccination at arrival with appropriate identification or show results of a negative COVID 19 test completed within 72 hours of the scheduled visit. Exceptions will be granted on a case-by-case basis for End-of-Life, Pediatric, and Special Needs Patients requiring a support person. All forms of vaccination proof including the New York State Excelsior Pass will be acceptable. The visiting hours are as follows:
Emergency Department – One family member or a visitor allowed. Minors may have a parent or guardian at the bedside.
Inpatient and Sub-Acute Units – Visitation hours: 11:00am to 1:30pm and 6:00pm – 8:00pm. One scheduled visitor per patient is allowed at a time.
Ambulatory Surgery – Visitor/support person can accompany the patient through registration; a visitor to wait in the lobby area per social distancing requirements and as room capacity allows. Masks worn at all times.
Setting Up Visitation – Family or visitors must call 647-6400 ext. 240 to schedule a visitation appointment. Staff will ask screening questions to ensure the safety of all and remind visitors that they must be vaccinated, bring proof of vaccination, or provide proof of a negative COVID-19 test completed within 72 hours of the scheduled visit at arrival.
Once at the Hospital – Visitors are screened by Registration Staff as per COVID 19 protocols. Visitors are asked for proof of vaccination or proof of a negative COVID-19 test completed within 72 hours of the scheduled visit. Visitors escorted by a staff member to the patient’s room.
Visitors are requested to remain in the patient’s room throughout the visit except as directed by hospital staff to leave. Masks are mandatory.
We thank you for your understanding and cooperation. Throughout this long pandemic, our staff continues to take care of patients and provide expert and compassionate care. We respectfully request that you recognize these dedicated professions and treat them with dignity and respect.
For everyone’s safety and as per CDC guidelines, it is MANDATORY TO KEEP YOUR MASK ON AT ALL TIMES at Ellenville Regional Hospital EVEN IF FULLY VACCINATED.
Outpatient COVID-19 Testing is available at ERH by Appointment Only. Anyone seeking a COVID-19 test must have a script from their primary care provider. Those who do not have a primary care provider should contact the Ulster County COVID-19 hotline at 845-443-8888.
Testing at ERH is performed by appointment ONLY.
CALL (845) 647 – 6400 ext. 269
Fax 845-647-4039 or Email: firstname.lastname@example.org
Pre-Operative Testing: Every Friday, 7 am-12 pm
Symptomatic Testing: Monday-Friday, 11am-12pm
Asymptomatic Testing (For travel, work, etc): Monday-Friday 7 am-12 pm
Please call (845) 647 – 6400 ext. 269 to schedule your appointment.
Anyone seeking a COVID-19 test must have a script from their primary care provider.
Those who do not have a primary care provider should contact the Ulster County COVID-19 hotline at 845-443-8888
Testing at ERH performed by appointment ONLY.
CALL (845) 647 – 6400 ext. 269
Ellenville Regional Hospital (ERH) takes the health and safety of our patients, staff and community very seriously. There are confirmed cases of Coronavirus (COVID-19) in New York so we want to assure you that measures are in place for protection. ERH’s Providers, Infection Control and Clinical Operations have been actively coordinating protocols with Ulster County and New York State Department of Health.
CDC guidance states that the virus is spread from person-to-person exposure between people who are in close contact with one another, within about 6 feet, and through respiratory droplets from an infected person coughing or sneezing. Symptoms include fever, cough, and difficulty breathing.
The overall risk of serious illness from COVID-19 is low. Most patients with infection will experience mild upper respiratory symptoms including fever and cough. Those at greatest risk are the elderly and those with existing chronic medical conditions such as COPD, diabetes, and cardiovascular disease. Children who have been infected seem to experience mild upper respiratory illness or no illness at all.
ERH can administer COVID-19 testing if directed by the DOH. The tests are sent out to Wadsworth Laboratory in Albany. All clinical staff are trained to follow isolation procedures to protect themselves and the patients.
If you think you've been exposed to Coronavirus, please CALL OUR EMERGENCY DEPARTMENT FIRST @ (845) 647 – 6400 ext. 264 before coming to the hospital.
You can also call NYS CORONAVIRUS INFORMATION HOTLINE @ 1-888-364-3065 for more information.
SIGNS & SYMPTOMS
Protect yourself. Avoid touching your face, eyes, nose or mouth with unwashed hands, stay home when you’re sick, cover your cough or sneeze with a tissue and discard, clean frequently touched objects, and wash your hands often with soap and water for at least 20 seconds. Good hygiene is critical.
We will keep you updated on any new developments on COVID-19 as new information becomes available.
NYS CORONAVIRUS INFORMATION HOTLINE: 1-888-364-3065
The Patient Finance office is open Monday – Friday, from 8am to 4pm. If you have any questions related to your bill, please call us at (845) 210-4930.
Not all costs are covered by insurance. Depending on your insurance benefits, you may have out-of- pocket expenses such as co-pays and deductibles that Ellenville Regional Hospital will bill you for if you did not pay at the time of service. We provide a multitude of ways, listed below to pay for these expenses.
Please note that you may also receive a bill for professional services, such as those provided by the Emergency Room, Anesthesiologist, Radiologist, Cardiologist, or a Specialty Services provider. These bills would be separate from the hospital bill.
When you provide a valid email address and phone number, you are automatically enrolled in this convenient feature. This will allow you pay your bill from the comfort of your own home. As soon as we receive the explanation of benefits from your insurance company, the email notice of your bill will be sent securely to you.
Hospital statements that you receive in the mail now come with a QuickPay code printed on them that allows you to make a partial or full payment online, whenever you want, through your computer or mobile device. This code can be entered at https://www.quickpayportal.com. If your statement does not have a code or you had previously discarded your bill, please reach out to us at (845) 210-4930 and we can provide you a new QuickPay code.
Whether you are uninsured or have a high out-of-pocket expense, Ellenville Regional Hospital will work with you. Call our Patient Finance office at (845) 210-4930 to set up a flexible 0% interest monthly plan to make paying for your care manageable for you and your budget.
Our staff sees themselves as advocates for our patients. We can act as a liaison between you and your provider, and the Hospital and your insurance company. We want to ease the financial burden for our patients. We are always courteous and believe that it is our job to be kind, understanding and put ourselves in your shoes.
If you cannot afford to pay all or part of your hospital bill, Ellenville Regional Hospital has a Financial Assistance Program that may provide a partial or full reduction of your bills. We would much rather assist you in applying for the help you need, than to turn your bill over to a collection agency. Please do not hesitate to ask for help. If you do not have any insurance, are unable to pay for services and would like to see if you qualify, please visit our Financial Assistance Program page for more information, or contact our Financial Assistance Counselor at (845) 647-6400 ext. 322.
We have staff members fluent in English/Spanish, or we can help you access the Language Line Interpretation service.
Ellenville Regional Hospital is a participating provider in many health plans and networks. You can find our most current list of the plans in which we participate with on our Participating Health Plans page. Some health plans use smaller networks for certain products they offer, so it is important to check whether we participate in all of a health plan’s products.
It is also important for you to know that the physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital may be independent voluntary physicians or they may be employed by the hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. You should check with the physician arranging your hospital services to determine which plans that physician participates in. Ellenville Regional Hospital contracts with a number of physician groups, such as anesthesiologists, radiologists, pathologists, emergency room providers to provide services at the hospital. Contact information for the physician groups the hospital has contracted with is available on our Contract Providers page. You should contact these groups directly to find out which health plans they participate in.
You should also check with the physician arranging for your hospital services to determine whether the services of any other physicians will be required for your care. Your physician can provide you with the name, practice name, mailing address, and telephone number of any physicians whose services may be needed. Your physician will also be able to tell you whether the services of any physicians employed or contracted by Ellenville Regional Hospital are likely to be needed, such as anesthesiologists, radiologists, and pathologists. Contact information for these physicians is available here. You should contact these groups directly to find out which health plans they participate in.
Hospitals are required by law to make available information about their standard charges for the items and services they provide. This information is available here or by contacting the Patient Finance department at (845) 210-4930.
If you do not have health insurance, you may be eligible for assistance in paying your hospital bills. You may contact our Financial Assistance Counselor at (845) 647-6400 ext. 322. For more information on financial assistance, you can also visit our Financial Assistance Program page.
*This information regarding charges does not provide a quote or guarantee of actual charges. Charges are the same for all patients, but out of pocket responsibility will vary based on your insurance coverage.
The average charges by DRG in this table is a representation of the average charges for inpatients grouped by DRG. Ellenville Regional Hospital is a Critical Access Hospital and is not reimbursed based on DRGs. This table provides an estimation of charges but does not correlate to reimbursement or patient responsibility. If you have questions regarding charges or patient responsibility we encourage you to contact us at (845) 210-4930.
Download our Participating Insurance List for the most current list of insurance plans that the hospital accepts. Please note that participation in a plan is not a guarantee of coverage. If you ever have any questions regarding coverage, please refer to your insurance plan.
Hudson Valley Radiologists, P.C.
2678 South Rd. Suite 202
Poughkeepsie, NY 12601
Emergency Medical Associates
3 Century Drive
Parsippany, NJ 07054
111 Maltese Dr.
Middletown, NY 10940
North American Partners in Anesthesia, LLP (“NAPA”) Customer Service
PO Box 725
Melville, NY 11747
Orange Pathology Services, PC
PO Box 569
Suffern, NY 10901
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.
You’re protected from balance billing for:
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
If you get other types of services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have these protections:
If you think you’ve been wrongly billed:
Please visit www.cms.gov/nosurprises or call 1 (800) 985-3059 for more information on the No Surprises Act and payment disputes.
Join us into making our world a better place to live in. Enjoy live updates before anyone else.
Get news from Ellenville Regional Hospital in your inbox.